Shipping policy

Thank you for shopping at Galaxy Space. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Estimated Shipping Times

We source our products globally to bring you the best deals and quality. Estimated delivery times based on destination:

  • United States: 7–12 business days

  • Australia: 7–12 business days

  • Europe (UK, Germany, France, etc.): 8–14 business days

  • Rest of the World: 10–20 business days

Note: Delivery times are estimates and may vary due to carrier delays, customs processing, or peak seasonal volumes.

3. Shipping Rates

  • Standard Shipping: Calculated at checkout (or FREE Standard Shipping on all orders).

  • Shipping fees (if applicable) are non-refundable once the item has been shipped.

4. Order Tracking

Once your order has shipped, you will receive an email containing a tracking number and a link to track your package. Please allow 24–48 hours for tracking information to update in the carrier system.

You can also track your order directly on our website via our [Track Order] page.

5. Customs, Duties, and Taxes

  • United States & Australia: Taxes/duties are typically included at checkout or within standard threshold limits.

  • European Union: VAT and customs clearance fees are handled in accordance with local regulations. Customers are responsible for any applicable customs duties or import taxes levied by their country.

6. Wrong Address & Undeliverable Packages

Please ensure your shipping address is entered accurately at checkout. Galaxy Space is not responsible for packages delivered to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for re-shipping costs.

7. Delayed or Lost Packages

If your package has not arrived within 30 business days of placing your order, please contact us immediately so we can investigate or issue a replacement/refund.

8. Contact Us

If you have any questions or concerns regarding your order shipment, please contact our support team:

  • Email: [Email Hỗ Trợ Của Bạn]

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)